Return & Refund Policy

At C&O Schafer Co., we take pride in creating quality, handcrafted skincare products.

All Sales Final

Due to the nature of our skincare products and for hygiene and safety reasons, all sales are final. We do not accept returns or exchanges for change of mind, including unopened products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue, if applicable.

We will review the situation and work with you to make it right through a replacement or refund, as appropriate.

Refunds

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Questions?

If you have any concerns about your order, please reach out through our website's contact form.

This policy does not limit any rights you may have under applicable consumer protection laws.